We want every customer to feel comfortable and confident when purchasing our products. We understand that personal care products are unique because individual preferences, needs, and experiences can vary. While we carefully develop our products with quality and performance in mind, we recognize that a product may not always provide the experience a customer expected. Our refund policy is designed to provide a simple, transparent, and customer-friendly process for addressing concerns and finding a suitable solution.

Customers may request a refund within 60 days from the date their order is delivered. Whether the product has been opened, used, or remains unused, you are welcome to contact our support team if the product does not meet your expectations. We believe customers should have confidence when trying our products, and we are committed to reviewing each request carefully and providing helpful assistance.

To start a refund request, please contact our customer support team at mybased@gmail.com. When submitting your request, please include your order number and provide a brief description of the reason for your request. Sharing these details allows our team to locate your order, understand the situation, and respond with the appropriate next steps as quickly as possible.

Each refund request is reviewed individually based on the specific circumstances. In many cases, returning the product may not be required. If additional steps are needed, our support team will provide clear instructions and explain the process. Please do not send any products back before receiving confirmation from our team, as unauthorized returns may not be processed or accepted.

For customers outside the United States, any return shipping expenses may be the responsibility of the customer if a return is required. We recommend contacting us before arranging a return shipment so we can provide the correct information and help prevent unnecessary costs, delays, or complications.

We encourage customers to check their orders carefully after delivery. If your order arrives damaged, contains a defective product, or includes an incorrect item, please contact us as soon as possible. To help us review the issue efficiently, please provide your order details along with clear photographs showing the damage, defect, or incorrect item received.

Our team will carefully review the information provided and work toward resolving the issue in a timely manner. Whether the concern is related to shipping damage, product quality, or an order mistake, we are committed to providing dependable customer support and helping ensure that your experience meets your expectations.

At this time, we do not offer direct product exchanges. If you would like to receive a different product or select another option, the recommended process is to request a refund and place a new order for the item you prefer. This allows you to choose the product that best fits your needs while keeping the ordering process simple.

If you need assistance selecting a product before placing a new order, our customer support team is available to provide guidance. We are happy to answer questions, offer product information, and help you make a choice based on your preferences and personal care goals.

Once a refund request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase. Refund processing generally takes 3 to 7 business days after approval. Please remember that the final time required for funds to appear in your account may vary depending on your bank, credit card provider, or payment service.

We make every effort to process approved refunds as quickly as possible, but financial institutions may have their own processing schedules that are outside of our control. If you do not see your refund after the expected processing period, we recommend checking with your payment provider or contacting our support team for additional assistance.

Our commitment is to provide a reliable shopping experience supported by quality products and responsive customer service. We appreciate the trust our customers place in us and want every interaction to be handled with care and respect. If a product does not meet your expectations, our team is here to listen, review your concerns, and help work toward an appropriate resolution.

For questions regarding refunds, orders, returns, or any other customer support needs, please contact us at:

mybased@gmail.com

We appreciate your support and remain dedicated to providing a straightforward refund experience and dependable assistance whenever you need it.